Customer Service


24-hour after-sales service

After-sales service telephone

Kelida intelligent equipment always adheres to the customer demand as the center, adhering to the service concept of "we are by your side", and makes every effort to build a network-wide after-sales service system with "remote service as the guidance, on-site service as the center, and headquarters support as the backing. Relying on the call center and after-sales service outlets, the implementation of overtime and value-added services, to create a new service system for industrial 4.0.

Service

Maintenance

Important note: keep the machine clean, the installation environment is hygienic, and the smooth ventilation can effectively extend the life of the machine. Please strictly follow the following requirements for maintenance and maintenance.

Q Dust cleanup 2024-07-18 14:26:04.882
A

Keeping the machine clean is very important to maintain the environmental health and the working efficiency of the machine. When the machine becomes dirty, the color sorting efficiency gradually decreases, when the dust adheres to the lens glass, it directly affects the color sorting effect, and the machine is prone to malfunction when working in a dusty state. When you clean the machine, you can check and find potential problems.

IMPORTANT - 1. Do not use wool or corrosives on any part of the machine to prevent contamination of the material to be colored; 2. Take special care not to damage the special surfaces of the vibrators, channels, sorting chamber or touch screen. Cleaning the glass of the sorting chamber (1) Wipe the outside and inside glass of the sorting chamber with a clean, soft cloth moistened with alcohol. (2) Alternatively, a soft cloth moistened with alcohol can be placed between the dusting brush and the glass, and the dusting program can be run to achieve better cleaning results. Cleaning the channel (1) When installing the color sorter, please do not remove the protective wooden board to avoid welding slag and paint damage to the channel. (2) Use a clean soft cloth to wipe the channel (3) Do not use sharp objects to wipe or touch the channel, so as not to scratch the channel and cause material skipping.

Clean and ash cylinder guide (1) Use a clean soft cloth to wipe the cylinder guide. (2) Clean the dust on both sides of the cylinder slider with an air gun every time after work. CLEANING THE BACKGROUND PLATE (1) Open the sorting chamber box and carefully wipe the background plate using a clean soft cloth moistened with alcohol. Dusting Brush Replacement (1) Pull the limiting plates on both sides of the dusting brush upward, pinch the adjusting frame and rotate it in the direction of backing away from the glass to remove the dusting brush downward. AIR FILTER ELEMENT REPLACEMENT (1) Unscrew the four screws on the upper side of the filter. (2)Open the upper cover of the filter, you can take out the filter element for cleaning or replacement, please pay attention to the direction of filter element installation for cleaning and replacement.

Q Maintenance and upkeep 2024-07-18 14:25:46.669
A

Each shift: before the start of maintenance use the air gun to clean the channel and sorting chamber, start the machine to warm up, the system self-test spray valve

Note - When cleaning the sorting room with air gun, never blow the air gun mouth in the direction of the nozzle to prevent blowing sediments into the nozzle air pipe leading to artificially caused clogging. Inspect the working status of the color sorter (including working indication and alarm indication) and the action of spray valve during operation.

During operation, inspect the working status of color sorter (including work instructions, alarm instructions) and spray valve action; inspect the air compressor, air pressure, and sound with or without anomalies; the air compressor should be regularly drained no less than 3 times per shift (in case of summer to increase the number of times); after a 10-minute shutdown, according to the requirements of the first off the color sorter software in turn, and then turn off the power switch and the compressor switch, the compressor drained; with an air gun to clean up the nozzle plate Clean up the sediments in the blower plate, deflector plate, channel and sorting room; clean up the vibrator, the inner side of the body, the receiving hopper and the dust scraping brush with the air gun. Monthly: check the filter cartridge; clean the filter cartridge once a quarter, replace the filter cartridge once a year (regular cleaning or replacement of the filter cartridge can effectively extend the life of the nozzle, which directly affects the effect of your machine). Check the cleanliness of the ash brush, in case of wear and tear of the brush skin, can not achieve the effect of ash cleaning is replaced. Every six months: refill the air compressor oil once

Common faults

Thank you for using the products of kelida company. this machine has the function of fault self-checking and fault alarm. if the fault exceeds the load of the color sorter, it may stop suddenly. When the machine fails, please eliminate it according to the method described in the following table. If it cannot be eliminated, please immediately notify the company's after-sales service department to send personnel to deal with it. Users of general failures can eliminate them by themselves.

Q Small volume of spray valve, no gas out of the mouthpiece 2024-07-18 14:27:11.564
A

Fault cause: air pressure is too low

Solution: Check whether the working air pressure of the color sorter is normal, and check whether the air pressure pipeline switch is open.

Q Spray valve does not operate 2024-07-18 14:26:47.543
A

Failure causes: poor contact between the plug of the valve and the spray valve seat, the spool disconnected, the control circuit is disconnected.

Solution: There are several reasons for the non-action of the spray valve, customers can be based on the following steps step by step troubleshooting, first of all, check the connection of the spray valve circuit to the spray valve, whether there is a connector off the situation exists, if so, please disconnect the machine power supply, reconnect the machine and then turn on the power to check to rule out the possibility of failure due to poor contact between the valve's connector and the base of the spray valve. In the case of the above connection is normal, it is necessary to detect the failure of the spray valve drive circuit (including circuit board fuse blown), when checking on their own must strictly comply with the safety of the operation, you can also contact the company's after-sales service department to send professionals to deal with the damage of the spray valve or drive circuit.

Q Spray valve leakage 2024-07-18 14:26:28.195
A

Fault cause: There are foreign objects or damage inside the valve, the temperature is lower than 5 ° C, there is water vapor inside the valve.

Solution: The normal operation of the spray valve on the flow of gas has certain requirements, if the gas contains moisture or other impurities is too much will cause the spray valve leakage. Spray valve leakage when the color selection will cause the color selection effect will be reduced, while affecting the stability of the gas circuit. Once there is a leakage of the spray valve, it indicates that the spray valve has been damaged which is difficult to be repaired by the customer, and it is necessary to contact the after-sales service department of our company to send professional personnel to replace the damaged spray valve.